Terms and Conditions emai4 Platform Usage

1Acceptance of Terms

By accessing emai4.org or any page under it, you automatically agree to comply fully with these Terms and Conditions. If you disagree with any part of these Terms, you are required to immediately stop using the platform and not proceed with the registration process.

Emai4 reserves the right to modify, add or remove any part of these Terms at any time without prior notice. It is the player's responsibility to review these Terms periodically to stay informed of any changes in effect. Continued use of the platform after any changes constitutes full acceptance of the latest version of the Terms.

2Member Eligibility

Use of the emai4 platform is restricted to individuals who meet all of the following eligibility criteria:

• Age Requirement: You must be at least 18 years of age at the time of registration. emai4 takes child protection very seriously and conducts regular age verification checks.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under your local laws.
• Non-emai4 Employees: emai4 employees, their immediate family members and business partners are not permitted to register or use the platform for wagering purposes.
• One Account Per Individual: Each individual is only permitted to have one active account at any time. Registering multiple accounts is strictly prohibited.

Emai4 reserves the right to request identity verification documents at any time to ensure players meet eligibility requirements. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

3Account Registration

To fully use emai4 services, you must register a valid account. During registration, you are required to provide accurate, complete and current information, including your full name, mobile number, active email address and valid Malaysian bank details.

You are fully responsible for:

• Ensure all information provided during registration is accurate and complete.
• Update your account information whenever changes occur — especially your phone number and banking details.
• Keep your password and login credentials confidential. Do not share this information with anyone.
• Report to the emai4 support team immediately if you suspect your account has been accessed by an unauthorised party.

Emai4 conducts a thorough Know Your Customer (KYC) process. You may be required to submit a copy of your identification card (MyKad), proof of address and other supporting documents before your first withdrawal is approved. This process is part of our commitment to security and fraud prevention.

4Deposits & Withdrawals

Emai4 supports a wide range of Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost. All deposits are processed in real time, while withdrawals are processed within 1 to 2 hours for regular players and under 30 minutes for VIP members.

Deposit:

• The minimum deposit is RM 30 per transaction. No processing fees are charged on deposits.
• All deposits must be made using a payment method registered in your own name.
• Emai4 reserves the right to decline deposits suspected of originating from illegal sources or third parties.

Withdrawal:

• The minimum withdrawal amount is RM 50 per transaction. Withdrawals are only processed to a verified bank account registered in the player's name.
• Before making their first withdrawal, players must fully complete the KYC verification process.
• If a bonus has been activated, the rollover requirement must be fulfilled before a withdrawal can be processed.
• Emai4 reserves the right to place withdrawals on hold for security review purposes. Such reviews are typically completed within 24 hours.

5Bonuses & Promotions

Emai4 offers a wide range of bonuses to members including welcome bonuses, deposit bonuses, weekly cashback, referral bonuses and periodic promotional offers. All bonuses are subject to the following conditions:

• Rollover Requirement: Each bonus has a wagering (rollover) requirement that must be met before any withdrawal is permitted. This requirement is clearly stated in the terms of each individual promotion.
• Validity Period: Bonuses have a set validity period. Any bonus not used within that period will be automatically forfeited.
• One Bonus Per Promotion: Each player is entitled to one bonus per promotion. Attempting to claim the same bonus multiple times through different accounts is prohibited.
• Bonus-Free Wagering: Winnings from free spins or free bets awarded as bonuses may be subject to different withdrawal limits as stated in the relevant promotion terms.

Emai4 reserves the right to modify, suspend or terminate any promotion at any time. Any bonus abuse — including but not limited to the use of automated software, circular betting or coordination across multiple accounts — will result in the cancellation of all related bonuses and wins, and possible account closure.

6Game Rules

All games available on the emai4 platform are operated in accordance with the rules set by their respective game providers. Players are responsible for understanding the rules of each game before playing.

• Game results are final and may not be disputed unless a proven technical failure has occurred.
• In the event of a technical disruption or server failure during gameplay, affected bets will be settled based on data recorded in our system at the time of the incident.
• Emai4 is not liable for any losses caused by internet connection failures on the player's end.
• The use of automated software (bots), cheating tools or any method that provides an unfair advantage is strictly prohibited and may result in account closure and freezing of all funds.

All digital slot games at emai4 use a Random Number Generator (RNG) system independently audited by an accredited third party. Live Casino games are hosted by professional dealers in real time and broadcast via high-quality video stream to ensure full transparency for all players.

7Player Conduct

Emai4 is committed to providing a safe, respectful and enjoyable gaming environment for all players. As such, the following conduct is strictly prohibited on our platform:

• Using offensive, threatening or abusive language towards other players or emai4 staff.
• Spreading false or misleading information about emai4 to the public.
• Attempting to hack, breach or disrupt emai4's technical systems.
• Collusion between players to defeat the system or manipulate game outcomes.
• Using the platform for money laundering or any other illegal activities.

Emai4 promotes responsible gaming. Players experiencing issues related to excessive gambling are encouraged to use the self-control tools provided by our platform or to contact the support team for assistance. Further information is available on the Responsible Gaming us.

8Privacy & Personal Data

Emai4 handles your personal data with full integrity and in accordance with international data protection standards. Data collected during the registration process and platform usage is used solely for the following purposes:

• Managing and maintaining your account.
• Processing deposits, withdrawals and other financial transactions.
• Conducting KYC checks and legal compliance.
• Providing effective customer support.
• Improving the overall user experience and platform services.

Emai4 does not sell, rent or disclose your personal data to third parties for marketing purposes without your consent. All data is protected using 256-bit SSL encryption. For more information on how we manage your data, please refer to Privacy Policy our complete one.

9Account Suspension & Closure

Emai4 reserves the right to suspend or close a player's account at any time where there is reasonable cause to do so, including:

• Violation of any section of these Terms and Conditions.
• Failure to complete the KYC process within the specified timeframe.
• Activity suspected of fraud, money laundering, or unlawful collusion.
• Abuse of the bonus or promotions system.
• Requests from the relevant authorities.

In the event of account closure due to a Terms violation, emai4 reserves the right to freeze all account balances while an investigation is conducted. If the account is closed at the player's own request (voluntary self-exclusion), any remaining balance will be processed for withdrawal once all conditions are met.

10Limitation of Liability

Emai4 provides its platform and services on an "as is" basis. To the extent permitted by applicable law, emai4 is not liable for:

• Any service disruption, delay or failure that is beyond our reasonable control.
• Losses caused by failure or interruption of the player's internet connection.
• Any indirect, consequential or special losses arising from the use of the platform.
• Actions or omissions by third-party service providers.

Emai4's maximum liability to any player for any claim shall not exceed the total amount deposited by that player in the 30 days preceding the claim. This limit applies even if emai4 has been advised of the possibility of such losses.

11Changes to Terms

Emai4 reserves the right to modify these Terms and Conditions at any time. When material changes are made, we will endeavour to notify players via their registered email or in-platform notification at least seven days before the changes take effect.

However, it is the player's responsibility to check this page regularly. The "Updated" date at the top of this page indicates when these Terms were last revised. Continued use of the platform after any changes take effect will be considered full acceptance of the updated Terms.

If you disagree with any changes made, you have the right to close your account and withdraw your entire balance before those changes take effect, subject to the withdrawal conditions in force at that time.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the emai4 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom of the website.
• Support Email: [email protected] (typical response time within 2–4 hours)
• FAQ: Visit the page FAQ us for instant answers to common questions.

Our team is proud of a first-contact issue resolution rate exceeding 97%. We are committed to handling every enquiry and complaint fairly, transparently and within a reasonable timeframe.